If you were using the same password with any other service (which most users do), change it. Keep changing your password frequently if you want to secure your account from unauthorized access. Continue to complete the password reset process.

You can also hear the captcha by clicking on the ‘Audio’ button.

Type the captcha correctly click on ‘New’ if you can’t get it. Provide details of your email id, phone number or Skype username. If you choose the third option ‘ I think someone else is using my Microsoft account’, you will be asked to select a reason for the same from the drop-down.

Click ‘Next’ and follow the instructions ahead. Again you will be asked to provide your email, phone number or Skype username details.

If you choose the second option ‘ I know my password, but can’t sign in’, you will see a tip, read it and make sure you have tried it.

Then type in the captcha correctly and click Next to complete the process.

If you choose the first option ‘ I forgot my password’, you will be asked to enter your Email id, phone number or Skype username.

Forgot my msn account password