Asking the right questions upfront, and giving the solution in a few minutes reduces customer hold time and enhances customer delight. Our experience resolving the different issues helps us to restore customers’ FTP service in no time.

By switching the FTP server from Pure-ftp to Proftpd and then switching back, we recover the password database. This would update the corrupted passwords with the proper ones.

Sync the FTP passwords via WHM or manually, if the former fails.

But in case of a password database corruption, we perform server wide actions such as:

If the password is not working, then a password reset would be required for that user account. To establish a successful FTP session, users should make sure that the username, hostname and password are given correctly in the FTP client such as Filezilla, Cute-FTP, FlashFXP, etc. How to fix “530 Login authentication failed” error? In such instances, all the FTP users would be unable to login to the server and end up seeing “530 Login authentication failed” errors. When the password database gets corrupted, it can lead to a server-wide issue. cPanel updates or FTP server changes may accidentally corrupt this database. They are stored as MD5 strings in its database. Pure-ftpd stores user passwords in an encrypted form. Many account owners tend to overlook that aspect and struggle with 530 errors. Even a single additional space in the password can cause a login failure. “530 Login authentication failed” also happens due to wrong password. For default user account, the ‘username’ is the FTP login name.īut for additional FTP accounts, the FTP login name is of the format If the FTP username entered is not in this specific format, login failures happen. In cPanel, there is a default user account and additional FTP accounts associated with each domain. If these credentials are given wrongly in the FTP client, it can give a 530 login error in FTP. Login details used by users for FTP access include their username and password. While debugging 530 login errors in FTP, we’ve see that this error happens in Pure-ftpd servers due to 2 main reasons. 503 Login authentication failed What causes “530 Login authentication failed” error?

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